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Important Bank By Phone Notice to Members

Please listen carefully when you call as the menu options have changed. Bank by Phone helps make your financial management easier and convenient.

Obtain checking or savings account balances, make loan or VISA payments, transfer funds, place a stop payment on a written check, and more!

The Bank by Phone System's default is Touch Tone

Press 8 and the star key to use Voice Response

How to use Bank by Phone: Dial (888) 393-9968 

Follow the menu prompts. You will need your Account Number, iTalk PIN, and your zip code to proceed.

Your temporary PIN will be the number 9 plus the last four digits of your social security number. For instance, if the last four of your social security number are 1234, your temporary PIN will be 91234.

Quick Reference Guide

Please note that prompts customize to your account so please listen carefully to the options when calling. Money Market, Special Savings, and Christmas Club will fall under savings.

Press 9 or say More Options:

Quick Tips

Great Offers from Akron Fire Police
Credit Union®

Reminder for Members with Premium Checking Accounts

The Credit Union has partnered with one of the nation’s most trusted names in Identity Theft Protection, NXG, to provide you with comprehensive Credit Monitoring, Identity Theft Research, Remediation, and Recovery Service. To take advantage of these services, members must proactively sign up with a subscriber ID.
Contact Gwendolyn Hawkins at 312-499-8813 or ghawkins@cpdfcu.com for your subscriber ID.