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Important Bank By Phone Notice to Members

Please listen carefully when you call as the menu options have changed. Bank by Phone helps make your financial management easier and convenient.

Obtain checking or savings account balances, make loan or VISA payments, transfer funds, place a stop payment on a written check, and more!

The Bank by Phone System's default is Touch Tone

Press 8 and the star key to use Voice Response

How to use Bank by Phone: Dial (888) 393-9968

Follow the menu prompts. You will need your Account Number, iTalk PIN, and your zip code to proceed.

Your temporary PIN will be the number 9 plus the last four digits of your social security number. For instance, if the last four of your social security number are 1234, your temporary PIN will be 91234.

Quick Reference Guide

Please note that prompts customize to your account so please listen carefully to the options when calling. Money Market, Special Savings, and Christmas Club will fall under savings.

Press 1 or say Account Balance
Press 2 or say Share or Loan Withdrawal
Press 3 or say Account History
Press 4 or say Funds Transfer and Payments menu
Press 5 or say Questions and Service for your Visa Debit or Credit Card
Press 6 or say Questions relating to Payroll, Online Banking, and Mobile Banking
Press 7 or say Locations and Hours
Press 8 to Reach an Employee by their extension or to get our Company Directory

Press 9 or say More Options:

Press 1 or say Receive Account Summary by email
Press 2 or say Stop Payment
Press 3 or say Place a Check Order
Press 4 or say Questions or to Provide Proof of Insurance on your Auto, Home, Motorcycle, or Boat Loan
Press 5 or say Questions regarding Extended Warranties
Press 6 or say Interest Rates
Press 7 to change your iTalk PIN

Quick Tips

Press 1 and the *key if you need help at any time during the call
Press 3 and the *key to return to the main menu
Press 9 and the *key to enter a different Account Number
Press 8 and the *key to switch from touch tone to voice recognition. To end your Bank by Phone call, simply hang up.

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